How Managed IT Depends on Remote Monitoring and Management

Let’s face facts - you went into business to serve a need that you saw the market lacking. What you didn’t do is go into business to repeatedly have to shift your focus and fix whatever was going wrong with the technology you require to serve that need effectively. Many businesses are in the same boat, which is why managed service providers like us offer remote monitoring and management services.

Managed Services in A Nutshell
If your business uses technology, there will come a time when it will require some kind of service or maintenance in order to remain operational. There are two ways that this can be approached.

The first way is the more traditional “use it until it breaks, then have it fixed or replaced” option. Referred to as break/fix, this approach admittedly works, but at the very high cost of lost productivity and maintenance visit fees. However, thanks to improvements in technology, we now have access to another option.

This option, managed services, utilizes the tech we have today to monitor a system for issues instead of waiting for one to show itself and disrupt business processes. This approach also has the added benefit of mostly eliminating unexpected fees, as it instead utilizes a consistent (and budget-able) recurring monthly cost.

What RMM Has to Do With It
Remote monitoring and maintenance is basically the reason that managed IT is able to exist as we know it today. The whole idea of managed services is that we, the managed service provider, are responsible for keeping your network and solutions up and ready for you to use. RMM allows us to do so without physically coming to your location and disrupting your users. This, in turn, creates quite a few benefits for you:

• Like we said, your users are going to have minimal disruptions. You’re already losing productivity, why would we make it worse by barging in and causing a scene? By using our remote capabilities, we can usually solve the problem without an in-office visit.
• We can also resolve your issues much faster. Since there is no travel involved, you won’t have to wait for nearly as long to have your solutions seen to. As a result, you can get back on track and make money quicker.
• Finally, we can solve problems without you knowing you had them. So far, we’ve mainly focused on the maintenance aspect of RMM, but we can’t sell the monitoring aspect short. If a threat or impending issue pops up, we’ll know, and we’ll get right to work resolving it for you.

Of course, an MSP like Direct Technology Group can do a lot more to assist your business with the IT you rely on. To learn more about what we do, read some of our other blogs, and call us at (954) 739-4700 to speak to one of our IT professionals.