What Exactly Do We Offer as a Managed Service Provider?

When we call ourselves a managed service provider (MSP), it still isn’t common knowledge what we mean by that. Perhaps the simplest way to describe our role is to call us an outsourced IT support provider, but even this definition falls short of the value we can offer. To remedy this, we wanted to review what one of our clients expects (and rightly so) to receive from a partnership with us.

Our Managed Services Have a Lot to Offer

We’ll Be a Partner in Your Success

One of the biggest benefits of working with an MSP is that it is based on a mutually beneficial partnership between us, the provider, and the organization we are working with. As such, we are motivated to collaborate with you and ensure you see as much benefit as possible.

We’ll Keep You Secure and Following the Rules

Between today’s cyberthreats and the rigorous compliance standards that businesses must meet, a lot of extra work is involved in every organization's everyday operations. Working with an MSP like us makes it easier, as we’ll handle that work on your behalf.

We’ll Keep You Future-Focused

Our motivations as an MSP are split between serving our clients to the best of our ability and ensuring that what we offer addresses today's and tomorrow’s needs. To accomplish this, we keep our nose to the ground on your behalf, seeking your best option.

We’ll Give You the Support Your Business Needs

Your business doesn’t just need the highest quality IT services. You deserve the best and deserve to work with an MSP who respects that fact. As such, you will want to work with an MSP that offers the following as we do:

Comprehensive Services

The MSP you’ll want to work with offers everything you need, including helpdesk support, cloud services, security protections, and whatever else your operations demand. You don’t want to work with many businesses when one will suffice and, frankly, do it better.

A Success-Laden History

Any MSP you consider should have a solid record and have generated a positive reputation, as we have. Ask some of their current clients for their impressions. You should select one that has consistently gone above and beyond the standard.

Similar Goals to Your Own

Finally, your MSP should respect your business goals and proactively work to help you meet them. From suggesting strategies to shaping services to fit your requirements as best they can, you want to find someone who works to serve you in any way possible. We’re proud to say this is our approach.

Reach Out to Us to Learn More

We’ve covered a significant bit of value here and only scratched the surface of what an MSP like us offers. Many businesses around Florida have enjoyed the full scale of benefits, each for their own reasons. 

As an MSP, Direct Technology Group is committed to providing small and medium-sized businesses with innovative and cost-effective IT services that proactively solve our clients’ problems. You can take advantage of our services and the expertise we provide through them, and we’re confident that your business will benefit.

If you’d like to explore the concept of managed services in more detail, my team and I would love to talk to you. Give us a call at (954) 739-4700 to learn more today.