Why a Proactive Stance is Best for Your IT

Managed IT services are a great way to make your small business take advantage of a smaller budget while still getting all of the services that are critical to everyday success. One of the best ways you accomplish this is by using proactive maintenance to ensure unforeseen issues are accounted for. If a managed service provider only solved issues after they appeared, then it wouldn’t be any different from your typical break-fix IT solution. We take proactive measures to save your business in the long run.

What is Proactive Maintenance?
Proactive maintenance happens when an issue is resolved before it needs fixing. Since computers and other network components are extremely complex devices, it helps to have experts working on this technology so that you can focus on day-to-day tasks. When you don’t have to worry about technology maintenance, your business can focus more on keeping its workers productive, but the primary benefit of it is that you’re basically foreseeing a future in which your technology fails, and you respond before it happens. If you can think of issues before they happen, you can effectively prevent them or respond so quickly that they don’t cause trouble for your organization.

Proactive maintenance can begin as soon as you work out your service level agreement with your MSP. Our technicians are certified and able to offer your organization the best managed services out there--all of which can help your business work more efficiently. We can automate services for you or provide remote monitoring to ensure that your technology operates as intended, and we can use this knowledge to address potential issues before they cause downtime.

The Cost of Downtime
In order to understand just how much downtime can influence your bottom line, you’ll need to understand just what it affects and how it costs your business. Consider how much money you spend on keeping your employees in the office. Be sure to include information like utility costs, the amount of money you spend on keeping your business running. Now add all of that together and add it to the amount of potential revenue lost by your employees not being able to work as intended. You might be surprised by this cost.

Since your organization basically eliminates downtime, our services ultimately wind up paying for themselves over time. We can assure you that it’s not uncommon at all for Direct Technology Group’s managed IT services to provide a significant return on investment for your organization.

How Proactive Maintenance Works
Our proactive maintenance system works through a remote monitoring and management tool that we provide for your organization. Our software will sift through your network to find any potential issues that need to be addressed. If any irregularities appear, we handle them before they become a major issue. Here are some of the ways your organization might inadvertently be sinking its own productivity:

• Operator misuse: When equipment isn’t used properly, it can have a big effect on the hardware issue.
• Skipped maintenance: When an IT department is overextended, it can look to save time by neglecting some standard maintenance.
• Unusually heavy utilization: Like humans, when machines are asked to work hard for extended periods of time, they risk breaking down faster.
• Faulty replacement parts: When parts are swapped out, they may work for a time, but after a while, they cause the system they are working in to prematurely fail.
• End of lifecycle: While you can extend most equipment with solid maintenance, eventually, like everything else, it fails.

Does your business need a monitoring system to prevent downtime? The answer is always a resounding “Yes.” To learn more, reach out to us at (954) 739-4700.